I'll be honest. Yelp scares me. Not because we're shady and treat people like crap and we don't want people to know it, but because it's so easy for someone to post a fake review and hurt your business. Aside from a few fake 1-star reviews, fortunately, we're doing pretty great!
Since 2011 I've been monitoring our Yelp reviews, and for the duration other than about a 2 week period, we've had a 4.5 out of 5 star rating. We've consistently outperformed ALL of our local competitors, which is pretty tough considering all of the talent and great stores here. So I have to give the team at Frends Beauty a huge round of applause. Customer service is not easy. Making everyone happy is impossible, but 90% of the time, we nail it. I want to personally thank you if you have ever had an experience with us, and reviewed us on Yelp. Good, or bad. We take the time to read all of your reviews, and we learn from them. When we do mess up, we get to the bottom of what we did wrong, and we fix our process accordingly. Our only goal is to make you happy, and we're so honored that you give us the opportunity to do so.
If you want to review us, you can at http://www.yelp.com/biz/frends-beauty-north-hollywood-3. We would appreciate to hear your opinion of how we are doing!
Thank you all, so much, for your business.