15 Day Return Policy
Your satisfaction with our products and services is our top priority. To do so, we take great care to offer only top of the line merchandise of the finest quality. At your request, within 15 days of the date of your purchase, we will either:
- Replace or exchange the merchandise.
- Credit the purchase price to your original method of payment (Credit Card, Debit Card, PayPal).
- Please Note: Any cosmetics (makeup), skin care, makeup bags, and/or makeup cases may only be returned for credit or exchange if unused and in original "re-sellable" packaging. Cosmetics (makeup), skin care, cosmetic bags, and/or makeup cases will not be accepted for return or exchanged once used or opened.
- All Silicone Kits, Foam Kits, Silicone & Foam Tints, Special FX Solvents, Airbrush Makeup, Liquid Body Makeup, Adhesives, Removers, Hair Brushes, Combs, Make Up Brushes, Hair Accessories/Ornaments, Lashes, Wigs, Facial Hair Lace Pieces, may not be returned or exchanged under any circumstance.
- We can only refund shipping costs if the reason of the return is a result of Frends Beauty Supply's error. All orders that are "Cancelled", not due to an error on Frends Beauty Supply, will be charged a 6% "Processing Fee" of the total refund dollar amount. The Processing Fee is the fee that "merchants" (Frends Beauty Supply) pay every time a credit card is charged for either debit or refund (3% for the charge, 3% for the refund).
- Any products used over 25% of its volume may not be returned under any circumstance.
- Only purchases made through www.frendsbeauty.com will be accepted.
- We do not accept any return requests for purchases made through other retailers/websites.
- All returns must be finalized within 10 business days of the "emailed" Return Authorization date.
- All returns requesting settlement after 10 business days of the emailed Return Authorization will not be attemped, nor considered.
- All missing or damaged items must be reported within 2 business days of receiving the order.
- All inquiries of missing or damaged merchandise must be accomodated with a copy of the original invoice included inside the package.
USPS SHIPPING WARNING
USPS is an "uninsured" shipping service. Regardless what the USPS website promotes, they have not, and will not process any claims, regardless what the reason is for either lost, stolen, and/or damaged packages. Selecting a USPS shipping service, and/or the Free Shipping service, means accepting the terms that "you" agree to shipping an uninsured package. USPS does not guarantee shipping times nor delivery dates. Any delivery times and/or delivery dates provided for any USPS service are "estimated" but not warrantied or guaranteed. USPS shipping can sometimes take two weeks, or more, regardless of destination or shipping service provided. We simply offer USPS as a shipping option for any customer who isn’t in a rush for an order, and doesn’t expect an order to arrive by any specific date or time. USPS is a very affordable shipping service for anyone to take advantage of when not in need of their package within any specific deadline.
If you need your products by a specific date or time, we suggest that you choose the FedEx "Express" shipping options, which coincides with the day and time that you need your products. Choose between FedEx Priority or Standard Overnight, FedEx 2-Day, or FedEx Express Saver (3-Day Air).
USPS Services (Domestic)
First Class 4-21 business days based on distance to destination
Priority Mail 2-10 business days based on distance to destination
USPS Services (International)
First Class International 7-21 business days based on distance to destination
Priority Mail International 4-10 business days based on distance to destination
FREE SHIPPING is not available on orders containing products classified as "dangerous, hazardous, and/or flammable", or products marked as not qualifying - and is only available within the contiguous 48 states. Although orders are shipped the same day as placed, or the next business day, the "Free Shipping" service is the slowest USPS shipping option, and may take up to two weeks to arrive. If you need your products in a hurry, please select one of the FedEx "Express" shipping options that will guarantee delivery in time. For further assistance, please email us at [email protected] or feel free to call (818) 691-1294. FREE SHIPPING APPLIES TO ONLINE ORDERS ONLY. Please also keep in mind that the free shipping service will be shipped through USPS. USPS is an "uninsured" shipping service. Regardless what the USPS website promotes, they have not, and will not process any claims, regardless what the reason is for either lost, stolen, or damaged packages. Selecting a USPS shipping service, and/or the Free Shipping service, means accepting the terms that you agree to shipping an uninsured package.
FedEx “Express” Services
First Overnight Next business day between 9am - 11am
Priority Overnight Next business day between 10am - 12pm
Standard Overnight Next business day between 4pm - 8pm
2Day 2 business days between 4pm - 8pm
Express Saver 3 business days between 4pm - 8pm
FedEx “International Express” Services
International Priority 1-2 business days (does not include any Customs, weather, or truck/plane mechanical delays)
International Economy 4-6 business days (does not include any Customs, weather, or truck/plane mechanical delays)
FedEx “Ground” Services
Ground Delivery 1-7 business days based on distance to destination (Commercial Address Only)
Home Delivery 1-7 business days based on distance to destination (Residential Address Only)
SmartPost 2-12 business days based on distance to destination
FedEx Ground & Home Delivery Service Maps
The map below illustrates an "estimated" delivery timeframe, based on “business” days. Saturday, Sunday, and National Holidays, are not considered business days. FedEx Ground and/or Home Delivery, are not guaranteed to be delivered within any period of days. They are "estimated". To ensure you receive your package on time, please select from the FedEx “Express” services such as one of the options below:
Estimated delivery time is 4-15 Business Days